Not 100% happy with your purchase from us?
Send it back within 3 months of the purchase for a full refund. Long Life Labs does not want you to have any product from us that does not fully meet or exceed your expectations. When requesting a refund, the cost of shipping the items back is the responsibility of the customer.
If you need to return a product for any reason - we make it easy for you. You can email us with the details at firstname.lastname@example.org
There is only one condition to our policy, we will only refund one opened bottle or tube of each product. So if you are not happy with a product and you have more than one bottle or tube of each, please don't start the second one. Any unopened bottles can be returned for a refund.
The following information is required to help speed up the processing time:
- Your name
- Order number
- Product name(s)
Your concerns regarding the product (this would be appreciated as your feedback is very helpful for us, however it is not required.)
Any other details which you think could be helpful (again, this is optional).
Our customer care staff will contact you as soon as possible once receiving your email. Once we have received this information you can return the item/s
When a refund is processed, the only deduction is towards the original shipping costs, whether or not this was invoiced originally. We do not make any other deductions.
If you have any questions on any issues, please don’t hesitate to call or email us at any time. For our contact details, please reach out to email@example.com